Currency
All prices are shown in, and payment should be made/will be taken in Pounds Sterling.

Value Added Tax (VAT)
All prices exclude VAT (currently 17.5%) which will be added to all orders destined within the EU except where:-
  1) A fully completed VAT exemption form is provided, and accepted by us and only on qualifying products.
      This form is available to download from the Secure Checkout. 
  2) A valid EU company VAT registration number is provided to us by email to
      info@thesensorycompany.co.uk mentioning the unique order reference given on confirmation page.

Delivery
Goods will normally be despatched within 7 days. Any items not in stock will be placed on back order and dispatched within 7 days of them coming into stock. Credit card payments will be pre-authorised to ensure the card is valid, but no payment will be taken until goods have been dispatched.

Refunds
A full refund (less delivery & packaging costs) will be given on any product* returned to us within 28 days, at the customers cost and in fully re-saleable condition. *Refunds are not available on custom manufactured/prepared products - (for example, but not limited to, soft padding or any other items manufactured, cut, prepared to the customers specific requirements) or any item otherwise not re-saleable.

Cancellation
Your order can be cancelled at any time by notifying us in writing at least 24 hours prior to the goods being dispatched. Custom manufactured/prepared products - (for example, but not limited to, soft padding or any other items manufactured, cut, prepared to the customers specific requirements) or any item otherwise not re-saleable, cannot be cancelled once manufacture/preparation of the item has commenced even if the product has not yet been dispatched.

Delivery Costs
Delivery costs given for orders to be sent outside of the United Kingdom are estimated. If you are situated outside the UK, we will always call or email you with exact delivery costs and await your approval prior to us progressing your order. If we do not recieve approval within 14 days, we will assume you no longer want to continue with your order and it will be cancelled with no charge to you.

Replacement
We will replace any product which develops a fault within 28 days of delivery, through bad workmanship or component failure. After 28 days we will repair or replace the product at our sole discretion.

Troubleshooting
Does your shopping cart appear to be forgetting what you placed in it?

If your shopping cart appears to be 'forgetting' what you have placed in it, it is probably because you don't have cookies enabled on your browser.
A cookie is a very small file that our site (and most other E-commerce sites) automatically places on your computer, so we can identify what you have put in your cart, to what other people have put in theirs. We guarantee that these are perfectly safe, contain no information about you or your computer, and will in no way harm your computer.

To enable cookies in Internet Explorer, click the Tools menu, then Internet Options, then click the Privacy tab and click the Default button (or move Privacy slider to Medium). Don't forget to then click the Apply Button and OK. You will then find this site works as expected.

If you're not too happy with all this 'cookie' stuff, why not telephone your order to us on +44 (0) 845 838 22 33 or fax us on +44 (0) 845 838 22 34. Our team of very knowlegeable, friendly staff will be more than happy to help.